Scott Ferguson’s Profile
Senior consultant with over twenty years of implementation, service management, compliance, and process improvement experience spanning multiple industries; including, banking (Huntington National Bank), insurance (Central Benefits Mutual Insurance Company), technology (reSource Partner), and consumer products (Borden).
Skilled ServiceNow consultant with deep technical expertise in all aspects of the platform.
Practiced in ensuring organizational discipline in Governance, Risk, and Compliance.
Strong history in the IT service management process framework (ITIL), particularly; incident, problem, change, configuration, and capacity management.
Currently focussed on equipping the solution consulting organization and enabling the global customer adoption of the Governance, Risk, and Compliance suite and Security Operations suite of applications within the ServiceNow platform.
2007: Finalist for Pink Elephant’s ITIL Practitioner of the Year Award for work in capacity and demand management.
2009: Transitioned from practitioner to vendor after 18 years of field experience.
2011: Joined ServiceNow as a Senior Solution Consultant.
2013: Lead the North American Consulting Team for GRC.
2013 & 2014: Regional Consultant of the Year
2015: Founding Member of ServiceNow’s Global Risk and Security Team as Principal Solution Architect